Refund policy

Scope

This policy applies to one-time payments made to TopTier through the hosted Stripe Checkout started from the company dashboard. There is no recurring TopTier subscription in the current product. A payment contributes to an eligible company’s net Arena total; it is not an investment, donation to the listed company or purchase of securities.

Requesting a review

Send a request to The support contact is not configured in this development deployment. from the email associated with your account. Include the company name, approximate date, amount, currency, payment reference shown in billing if available, and the reason for the request. Never include full card details or authentication tokens.

Submitting a request does not guarantee a refund. The operator will review payment status, service delivery, fraud signals, prior reversals and any mandatory rights that apply. Additional identity or authority checks may be required before changing a company’s payment record.

Timing and mandatory rights

Contact support promptly after discovering a duplicate, unauthorized or incorrect payment. Any statutory cancellation or consumer right that applies remains unaffected.

Publication and Arena visibility are digital services that start as soon as Stripe confirms the payment. Before paying, the payer asks for that immediate start and acknowledges that, where a consumer 14-day right of withdrawal would otherwise apply, it is lost once publication begins. TopTier keeps the time of that acknowledgement with the payment. Refund requests for duplicate, unauthorized or incorrect payments remain open as described above.

Effect of a refund or dispute

Stripe confirmation is authoritative. A full or partial refund reduces the company’s net Arena total and can change its rank. When a chargeback is opened, the disputed amount is withheld from that total while the dispute is open and permanently if it is lost; it is restored if the dispute is decided in TopTier’s favour. An inquiry that does not escalate to a chargeback changes nothing. If net payments fall below the publication minimum, the profile returns to a private draft. A refund does not preserve a former rank, publication period or badge.

Where only part of a payment is refunded, the remaining confirmed amount continues to count. Processor and bank timing may delay when funds appear. TopTier will not credit or debit Arena capital without a corresponding verified processor event.

Abuse and contact

TopTier may refuse requests that are fraudulent, abusive or inconsistent with the payment record, subject always to mandatory law. Where possible, contact support before opening a chargeback so the issue can be investigated. Payment complaints may also be sent to The legal contact is not configured in this development deployment..